UK & ROI Shipping

AFE use a range of postal and courier delivery services to get your order to you as quickly and efficiently as possible. UK shipping costs are calculated primarily on order value, although sending higher value items to some UK destinations (such as highlands and islands addresses) have specific costs. Here is a guide to our UK shipping costs.

FAQs:

How quickly will I receive my order?
If the item is in stock and the order is received before 2pm (Mon-Fri), the order will be dispatched on the same day, with an expected delivery time of 2 working days on standard delivery. If next working day delivery is selected the order will be with you the following day. If an item is temporarily out of stock (or is a special/bespoke order item) then we will contact you on receipt of order to confirm expected lead time and to confirm your acceptance to continue with the order. Payment will only be processed at the time of dispatch of your order (except bespoke order items that may require upfront deposit, subject to your prior approval).

Will my order need to be signed for when it arrives?
As standard, all orders over £100 value must be signed for upon receipt. If the delivery company calls when you are not present to accept delivery, they should leave a card so you can contact them to arrange a mutually convenient delivery time.

How can I track my order?
When an order is sent on a tracking service (generally all orders over £100 value) you will receive a confirmation email with a tracking link so that you can follow your order online.

Can I have my order delivered elsewhere?
As a general rule, if you order online using our secure checkout you can arrange delivery to a different UK address.

What if my goods don’t arrive?
Claims for missing items or the non-delivery of orders must be made within 28 days of the despatch date. For all trackable orders AFE can supply a Proof Of Delivery (POD) signature showing the delivery date and who signed for it. Contact us on 0161 499 0023 or email sales@afeonline.com