Returns
We want you to be fully satisfied with any product you purchase from afeonline. If you are dissatisfied with an item you purchase from this website, please notify us within 14 days of receiving the item. For qualifying returns afeonline can issue a refund, or replacement or exchange at the customer’s request. Certain products are excluded from this service. Please see FAQs section below.
Items to be returned must be undamaged, unused and in their original packaging, returns are sent at the buyer’s own expense and risk. Packages should be marked ‘AFE Return’ on the external packaging and a copy of the sales order / invoice / receipt should be included with the returned items. We strongly advise that high value or delicate items should be sent via by appropriately insured and tracked carrier service.
Returns form
FAQs
What items can I return?
Items bought on-line can be returned with the exception of computer software and DVDs (except if faulty, in which case they will be exchanged). Items supplied to special order, personalised items or items modified to a non-standard specification by customer request are also non-returnable. There may be a re-packing/inspection fee for the return of certain items of safety and survival equipment.
Items which have been damaged while in the customer’s care cannot be accepted for return.
How soon do I need to return an item?
You must inform afeonline of the intention to return an item within 14 days of receiving it, and must return the items to afeonline within 14 days of that notification.
Who pays the return postage cost?
The customer is responsible for the costs of returning an unwanted item, unless it is faulty.
What is an item is faulty or broken?
Please contact us right away if any item arrives damaged or is faulty.